As our companies and institutions come to terms with the pandemic and its impact on our users, ideas abound about what the ‘new normal’ will look like.
In this keynote, CILIP CEO Nick Poole will encourage delegates to reflect on their own lessons learned during the last 16 months and how they have been able to adapt to changing circumstances.
Drawing on examples from across the wider knowledge and information landscape, Nick will look at the main social and economic trends that information professionals need to consider when redesigning their services for an uncertain future.
Finally, he will explore how design thinking can help us ‘reboot’ our own ideas about the capability and potential of our services and how we can demonstrate our impact on the bottom line of the organisations we support.
Nick Poole is Chief Executive of CILIP, where he works with the Board of Trustees and Presidential Team to set strategy and lead programmes to advance the interests of CILIP members.
Nick is currently Chair of the Board of Wikimedia UK, the UK chapter of the global Wikipedia movement. He is also Chair of the Executive Board of BIC Ltd, the book industry supply-chain organisation. He has previously held roles in museums, central Government and corporate finance.
Nick served for 7 years as UK representative to the European Commission on culture and technology. He studied languages at University and holds postgraduate qualifications in Historical Linguistics, Fine Art and Illustration and the History and Philosophy of Science.