Day One

Reflect | Redesign | Reboot: Strategies & priorities for the new normal

June 30 – 12:15 to 13:00pm

Nick Poole


Nick Poole

About this keynote

As our companies and institutions come to terms with the pandemic and its impact on our users, ideas abound about what the ‘new normal’ will look like.

In this keynote, CILIP CEO Nick Poole will encourage delegates to reflect on their own lessons learned during the last 16 months and how they have been able to adapt to changing circumstances.

Drawing on examples from across the wider knowledge and information landscape, Nick will look at the main social and economic trends that information professionals need to consider when redesigning their services for an uncertain future.

Finally, he will explore how design thinking can help us ‘reboot’ our own ideas about the capability and potential of our services and how we can demonstrate our impact on the bottom line of the organisations we support.

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