Librarians rose to the challenges that were presented in 2020 in our usual way: by providing superior service quickly and efficiently. Now that we’ve made an impression with leadership, it’s time to leverage these gains. One way to do that is through the use of data and benchmarking.
This session will explore the ways to utilize data you’re already collecting, both quantitative and qualitative, to demonstrate the value and impact of the library.
Colleen Cable serves as a director in the Research & Information Solutions group at HBR Consulting (HBR). She supports clients by bridging the gap between libraries and law firm leadership and develops cutting edge solutions that satisfy both groups. Colleen has been working in the legal library space for over 20 years in a career that has spanned the small and Am Law 50 law firm market.
Prior to joining HBR, Colleen worked at Thomson Reuters as well as serving in two previous consulting roles. Most recently she was the Director of Research & Information Services at Orrick Herrington & Sutcliffe, LLP.